Plastic Containers Co.
Lubbock, TX. 45453
September, 2007

Alan De La Torriente
1233 19th
Lubbock, TX 78703

Dear Mr. Alan:

I have just received your August 17 letter about the damaged beverage container you bought and regret the inconvenience that it has caused you.

From your account of the problem, I am quite sure that your request for the adjustment on the damage to the container and the table cloth is comprehended. A certain amount of defective of this sort does unavoidably; I am sorry that it was you that had to be the one affected.

However, we fell that your request for tickets and hotel for a weekend in France might me a little too much for us to comply.

We believe that accidents happen all the time and we can’t do anything about it. We have already sent you discount coupons for your next purchase. It should arrive by mail in 2 weeks. Please contact us for more information and assistance.

Sincerely,


Richard Brown, Customer Relations